Seaford Medical Practice

Complaints and compliments

We are happy to receive suggestions, compliments or complaints on the services that we offer in the Practice. we always try to give the best service possible. There may be, however, an occasion when you feel that this has not happened to you. If you wish to make a complaint, we would be grateful as a first step, for you to contact your Doctor who will take full details of your complaint and help you decide how best to deal with the matter.

Feel free to contact us by email: sxicb-esx.smp-complaints@nhs.net

We hope that, if you have a problem, you will use our practice complaints procedure.  We believe that this will give us the best chance of putting right whatever has gone wrong and the opportunity to improve our practice.

PALS

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

How can PALS help?

PALS provides help in many ways. For example, it can:

  • help you with health-related questions
  • help resolve concerns or problems when you’re using the NHS
  • tell you how to get more involved in your own healthcare

PALS can give you information about:

  • the NHS
  • the NHS complaints procedure, including how to get independent help if you want to make a complaint
  • support groups outside the NHS

PALS also helps to improve the NHS by listening to your concerns and suggestions.

Patient advice and liaison services (PALS): Eastbourne District General Hospital

Contact Telephone Number: 01323 435886

PALS website

 

However, this does not affect your right to approach NHS England if you feel you cannot raise your complaint with us, contact details below:

You can complain or give feedback:

  • By post to: NHS England, PO Box 16738, Redditch, B97 9PT
  • By email to: england.contactus@nhs.net, stating ‘For the attention of the complaints team’ in the subject line.
  • By telephone: 0300 311 22 33

Taking it Further 

If you are not satisfied with my response, you have the right to take your complaint to the Health Service Ombudsman. The Ombudsman is independent of government and the NHS. The service is confidential and free. There are time limits for taking a complaint to the Ombudsman, although the Ombudsman can waive them if they think there is a good reason to do so.

If you have any questions about whether the Ombudsman will be able to help you, or about how to make a complaint, you can contact their helpline on 0345 015 4033, email phso.enquiries@ombudsman.org.uk or fax 0300 061 4000.

You can write to the Ombudsman at:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Date published: 10th October, 2014
Date last updated: 5th January, 2024